Terms of Service

By creating an account or using twolk (the “Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

twolk is a platform that connects people for walking conversations. Users can create public walking profiles, browse other profiles, book scheduled voice call walks, and rate their walking partners after completed sessions.

To use the Service, you must:

• Be at least 16 years old.
• Provide a valid email address and create a password.
• Provide accurate and truthful information in your profile.
• Maintain the security of your account and password.
• Be responsible for all activity under your account.

You may not create an account using a false identity or information that belongs to someone else.

You agree not to use twolk to:

• Harass, threaten, or intimidate other users.
• Share hate speech, discriminatory content, or inappropriate material.
• Spam other users or send unsolicited messages.
• Impersonate another person or misrepresent your identity.
• Use the Service for any illegal or unauthorized purpose.
• Attempt to access private data or accounts that do not belong to you.
• Disrupt the Service or interfere with other users' experience.

Violations may result in account suspension or permanent removal from the platform.

When you book a walk, you commit to being available at the scheduled time. Bookings can have a status of pending or confirmed. Either party may cancel a booking; cancellations trigger an email notification to the other participant.

Repeated no-shows may result in account restrictions. If a partner fails to join a confirmed walk, you may submit a report (see Section 8).

Voice calls are delivered through LiveKit, a third-party real-time communication provider. By joining a call, you agree to LiveKit's terms and privacy practices. Calls are not recorded by twolk. You are responsible for your own conduct during calls and must treat other participants with respect.

To promote community safety, twolk offers optional identity verification. You may voluntarily submit a government-issued ID. This information is stored privately and is never displayed on your public profile. We reserve the right to require verification for certain features or in response to reports.

After a completed walk, you may rate your partner and leave a written review. Ratings help build trust in the community. If you experience misconduct during a walk, you can submit a report. We review all reports and may take action including warnings, suspensions, or account termination.

twolk offers a free plan (limited to a set number of walks per month) and an unlimited subscription plan. Payments are processed by Stripe. Subscription fees are billed on a recurring basis until you cancel. You can cancel your subscription at any time; access continues until the end of your current billing period.

Refunds are handled on a case-by-case basis. For refund requests, contact us at privacy@twolk.app.

The twolk name, logo, and platform design are owned by us. You retain ownership of the content you post to your profile. By posting, you grant us a license to display that content within the Service for the purpose of connecting you with other users.

The Service is provided “as is” and “as available” without warranties of any kind. We do not guarantee that every booking will result in a completed walk, that voice calls will be uninterrupted, or that every user is who they claim to be. You use the Service at your own risk.

To the fullest extent permitted by law, twolk shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including any interactions with other users. Our total liability for any claim related to the Service is limited to the amount you have paid us in the preceding 12 months.

You may delete your account at any time. We may suspend or terminate your account if you violate these Terms or if we believe your activity is harmful to the community. Upon termination, your public profile is removed, and your private data is deleted in accordance with our Privacy Policy.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date. By continuing to use the Service after changes take effect, you agree to the revised Terms.

These Terms are governed by the laws of Spain. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of Spain, without regard to conflict of law principles.

If you have questions about these Terms, please contact us at:

Email: privacy@twolk.app